The third way to teach (a reblog from Seth Godin)

I’ve had a few bad teachers in my life. There have even been terrible ones who humiliated me and constantly compared me to my peers. That was in my younger years. Now, one can get managers who are just as bad but I’ve been fortunate to have mostly great managers. Bad managers think they can bully you to improve your performance or perhaps to suppress you if they feel threatened by you.Those are the absolute worst kind.

 

I read a blog post by Seth Godin a few days ago that summarised to how NOT to be taught. He says it better than I can. I like to think that in my career, I will master the third way to teach:

Three ways to help people get things done

by Seth Godin

A friend sent me a copy of a new book about basketball coach Don Meyer. Don was one of the most successful college basketball coaches of all time, apparently. It’s quite a sad book—sad because of his tragic accident, but also sad because it’s a vivid story about a misguided management technique.

Meyer’s belief was that he could become an external compass and taskmaster to his players. By yelling louder, pushing harder and relentlessly riding his players, his plan was to generate excellence by bullying them. The hope was that over time, people would start pushing themselves, incorporating Don’s voice inside their head, but in fact, this often turns out to be untrue. People can be pushed, but the minute you stop, they stop. If the habit you’ve taught is to achieve in order to avoid getting chewed out, once the chewing out stops, so does the achievement.

It might win basketball games, but it doesn’t scale and it doesn’t last. When Don left the room (or the players graduated), the team stopped winning.

A second way to manage people is to create competition. Pit people against one another and many of them will respond. Post all the grades on a test, with names, and watch people try to outdo each other next time. Promise a group of six managers that one of them will get promoted in six months and watch the energy level rise. Want to see little league players raise their game? Just let them know the playoffs are in two weeks and they’re one game out of contention.

Again, there’s human nature at work here, and this can work in the short run. The problem, of course, is that in every competition most competitors lose. Some people use that losing to try harder next time, but others merely give up. Worse, it’s hard to create the cooperative environment that fosters creativity when everyone in the room knows that someone else is out to defeat them.

Who is your worst teacher ever?

Both the first message (the bully with the heart of gold) and the second (creating scarce prizes) are based on a factory model, one of scarcity. It’s my factory, my basketball, my gallery and I’m going to manipulate whatever I need to do to get the results I need. If there’s only room for one winner, it seems these approaches make sense.

The third method, the one that I prefer, is to open the door. Give people a platform, not a ceiling. Set expectations, not to manipulate but to encourage. And then get out of the way, helping when asked but not yelling from the back of the bus.

When people learn to embrace achievement, they get hooked on it. Take a look at the incredible achievements the alumni of some organizations achieve after they move on. When adults (and kids) see the power of self-direction and realize the benefits of mutual support, they tend to seek it out over and over again.

In a non-factory mindset, one where many people have the opportunity to use the platform (I count the web and most of the arts in this category), there are always achievers eager to take the opportunity. No, most people can’t manage themselves well enough to excel in the way you need them to, certainly not immediately. But those that can (or those that can learn to) are able to produce amazing results, far better than we ever could have bullied them into. They turn into lynchpins, solving problems you didn’t even realize you had. A new generation of leaders is created…

And it lasts a lifetime.

Make me, Break me.

I said out loud to some friends yesterday that I had stopped caring about being very successful. Now before you rise an eyebrow, let me explain my definition of ‘successful’ before I made that comment yesterday.

Successful means being the best at everything I do. Having people know that I am really smart, witty and worthwhile to have around. It’s a strange definition for success, I know but that was what I thought. It is only recently that I’ve been able to nail down why I thought this way.

I was bullied growing up. It wasn’t physical, it was emotional. People would deliberately leave me out of conversations, games and just seemed to go out of their way to make me feel left out. I cried a lot and it affected my self-esteem. So one day when I was 16 and again at about 23, I made up my mind that I was going to be BLOODY successful by rising to the top of my profession very quickly. A secret plan ensued: I was going to be the best. I’d make them regret leaving me out! It’s amazing how these things follow one through life. I’m 31 now and I have the benefit of hindsight so I’m at an advantage. I got married early (like a good African girl), was desperate to have kids and did. But still I didn’t really count these as success.

Success

Measuring success (freedigitalphotos.net, 2010)

I continued to push myself to go where I didn’t really want to go, to be who I didn’t really want to be. I was in deep competition with…myself. Oh well. It’s a 15-yr habit but I think I can break it.

The sad thing is I realise that over time I started to leave people out as well (Actually, most people who bully in whatever form, were bullied themselves). A friend of mine once told me, “It’s hurting people hurting people”. If I didn’t understand someone or I didn’t like them, I’d leave them out.  I bring this up because I believe making ‘confessions’ go a long way to a solution (or betterment).

I want to measure success by peace of mind, a family that I love and loves me, a job that doesn’t rule over me and nurtured friendships. I don’t have to be the best at everything I do (what a relief!). It will take a while to sink in but with this open confession, I have no choice. It’s funny that the same experiences that made me who I am, have the potential to break me to pieces. Thankfully,  I no more have anything to prove.

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